Carrier Integration Information Template

Carrier Overview

• Carrier Name: [Name of the carrier]
• Supported Regions: [List of countries or regions where the carrier operates]
• Integration Type: [Domestic, International, or Both]
• Supported Services: [List of shipping services offered by the carrier, e.g., standard, express, etc.]

Considerations for Shipping Packages

• Domestic Shipping: [Yes/No]
• International Shipping: [Yes/No]
• Pickup Services: [Does the carrier offer pickup (collections) services?]
• Label Purchase Requirements: [Any specific requirements for purchasing labels, e.g., store location, billing address, etc.]
• Features(state any supported features):
  • Signature on Delivery: [Supported/Not Supported]
  • Proof of Age Required: [Supported/Not Supported]
  • Proof of Delivery: [Supported/Not Supported]
• Rerouting Shipments: [Supported/Not Supported]
• Dispute Handling: [How disputes (e.g., surcharges, adjustments) are handled]

Getting Products to the Carrier

• Drop-off Locations: [Are there specific drop-off locations? If yes, provide details on how to find them.]
• Pickup Services: [Does the carrier offer pickup services? If yes, provide details.]

Pickup Points (if applicable)

• Types of Pickup Points: [e.g., post offices, relay points, self-service lockers]
• Pickup Time Frame: [How long customers have to pick up their packages]
• Notification Method: [How customers are notified about package availability, e.g., SMS, email]
• Return Policy: [What happens if the package is not picked up within the time frame]

Domestic Shipping Services

• Service Options: [List of domestic shipping services with descriptions and delivery timelines]
• Package Requirements:
  • Maximum Weight: [e.g., 30 kg]
  • Maximum Dimensions: [e.g., length, width, height, and sum of dimensions]
  • Minimum Dimensions: [e.g., length, width, height]
• Prohibited Items: [List of items that cannot be shipped with this carrier]

International Shipping Services

• Service Options: [List of international shipping services with descriptions and delivery timelines]
• Package Requirements:
  • Maximum Weight: [e.g., 30 kg]
  • Maximum Dimensions: [e.g., length, width, height, and sum of dimensions]
  • Minimum Dimensions: [e.g., length, width, height]
• Prohibited Items: [List of items that cannot be shipped with this carrier]
• DDP Incoterm:
  • What are the requirements for a parcel to pass US Customs by order value threshold?
    • <$800USD (under de minimis)
    • Between $800USD + $2500USD
    • >$2500USD
  • Are these requirements consistent across Purolator's suite of last-mile-providers?
  • Are these requirements consistent for all US-outbound parcels across Auctane's suite of DDP services?
  • If a parcel requires additional information to pass Customs, what happens?
    • Is the sender and/or buyer notified? By which party?
    • What happens if no information is received? Is there a time-to-respond threshold?
    • What happens if a party is unable or refuses to provide the information?
  • Are there any additional fees that may be imposed on the merchant or buyer if there are delays at Customs, or if a parcel is rejected due to lack of required input?

Shipping Claims and Protection

• Included Protection Coverage: [Details on protection coverage for lost or damaged packages]
• Claim Submission Process:
  • Lost Shipments: [Time frame and process for submitting claims]
  • Damaged Shipments: [Time frame and process for submitting claims]
  • Late Shipments: [Time frame and process for submitting claims]
• Required Documentation: [List of documents needed to submit a claim, e.g., invoice, photos, etc.]

Additional Information

• Rerouting Services: [Can shipments be rerouted? If yes, provide details.]
• Voiding shipments: [Can shipments be voided? If yes, provide details.]
• Surcharges & Adjustments: [What is being charged up-font and what might be charged after label creation? And if after creation, what is the timeframe?]
• Disputing Adjustments: [How to dispute incorrect charges, e.g., weight or size adjustments]

Support and Contact Information

• Auctane Support: [How to contact the carrier for support, e.g., phone, email, website]
• Auctane Support: [How Auctane can assist with carrier-related issues]

Additional Notes

• Special Requirements: [Any special requirements or considerations for using this carrier]
• Integration Limitations: [Any limitations or restrictions in the Auctane integration or specific Carrier’s Integration]